On-Line Ordering Procedures (Ontario only)

These procedures are valid for Ontario residents and/or licensed establishments, and follow the private ordering regulations imposed by the Liquor Commission Board of Ontario (LCBO). Residents of other Canadian provinces should contact COTNARI North America Ltd. directly for ordering. Please read bellow the different steps your order will follow (some require your intervention!) along its various stages.

Upon completion of the on-line ordering, you will:

  1. Receive and e-mail stating the product and quantity you ordered, the total order amount, any sales discount assigned by COTNARI N.A. (see discounting policy), and the total amount due.
  2. Receive the LCBO (Private Ordering) Order Form as an attachment to the above mentioned e-mail.
Upon receiving the above e-mail, you must:
  1. Review the order and make sure that the product type and quantity is correct. Also, make sure that you have indicated the correct address and contact information as this information will be used to determine the shipping destination after the order has arrived from Romania.
  2. Print the LCBO (Private Ordering) Order Form, fill in as much as you can, and sign on the bottom right corner. Without this form, signed by you, we cannot file your order with LCBO.
  3. Write a cheque or money order for the total amount due or a down payment of 25% of total amount due (you must at least make a down payment) to COTNARI North America Ltd. Please read the payment section for further explanations.
  4. Mail the signed LCBO (Private Ordering) Order Form and the cheque to: COTNARI North America Ltd., 704-97 Lawton Blvd. Toronto, ON, M4V-1Z6
When your order arrives from Romania:
  1. LCBO estimates that the orders will take between 12 and 16 weeks to arrive from Romania.
  2. Upon being informed by LCBO that the order arrived, we will send you an e-mail indicating the same.
  3. If you have paid in full in advance, you will be informed of the date and the LCBO store where you can pick up your order. Besides the 2% discount offered for full payment, this payment option is preferable if you would like to avoid further delivery delays.
  4. If you have only made a down payment of 25%, we will send you an invoice for the remaining balance along with the e-mail above. You must pay the balance, by cheque or money order, within 2 weeks from receiving our invoice in order to insure prompt shipping and avoid LCBO storage penalties. If, in spite of our efforts to contact you, we donít hear from you within a four week period, we will assume that you decided to forfeit the order and the payment you made, and the product will be reassigned to other customers on a first-come first-served basis.
  5. Your order will be available for pick-up at the LCBO store closest to your residence, as indicated on the order form, or another LCBO store of your choosing if you indicated so explicitly. No further payments are required at the store. You will be required to provide a valid I.D. when picking up the order.
We apologize for the lengthiness of this process, but it is the only way we can bring this product to you at this time. If you encounter any difficulties with any of the steps described above, please donít hesitate to contact us by phone at (416) 832-7562 or via e-mail at sales@cotnari.ca and weíll be happy to assist you.

Ordering Procedures
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